Product Policy

Shipping & Delivery

At Maison C, we understand that shipping lead times may vary due to the unprecedented demand on postal services globally. We sincerely appreciate your understanding and patience during these times.

Free Local Delivery - No Minimum Order:

Experience the seamless embrace of our free standard delivery to your doorstep if you reside within Singapore. Select Local Delivery at checkout, and within 7 business days, your Maison C parcel will grace your home.

International Shipping - Selected Countries:
For our global customers, Maison C extends its reach to selected countries. To inquire about international shipping, please contact us at bymaisonc@gmail.com or through our contact form. We look forward to gracing homes around the world with Maison C's distinctive offerings.

Return & Exchange

At Maison C, each item is thoughtfully packaged with care before it embarks on its journey to our cherished customers. We understand that, despite our meticulous efforts, there may be instances where items are damaged during transit. Should you receive a faulty product or wish to seek a refund for any other reason, we kindly ask you to reach out to us within 72 hours.

To assist you promptly, we will need a photo of the damaged product. Our team will guide you on the return process, ensuring that both the box and its contents find their way back to us. Please note that returns, refunds, and exchanges won't be issued if the candle has been burnt.

While we stand by the quality of our creations, we recognize that unforeseen circumstances may arise. For returns due to reasons other than product defects, customers are responsible for return shipping charges. However, in the case of faulty items or those damaged in transit, worry not—the shipping fees and taxes are on us. To ensure a smooth process, please provide us with the tracking number for your return shipment.

Upon receiving the returned product, Maison C will initiate the refund process promptly. Expect your refund to be processed within 5 business days.

We at Maison C, are dedicated to resolving matters swiftly and efficiently.

Cancellation of Order:

If, before the shipping journey begins, you find yourself needing to cancel your order, a nominal $10 cancellation fee will be incurred. This fee reflects our commitment to a seamless and harmonious shopping experience for all our cherished customers.

About Maison C

Are Maison C products handmade or mass-produced?

Maison C combines both craftsmanship and precision to bring you high-quality lifestyle products. Each item is thoughtfully curated for a touch of luxury. Please see product description for their unique make.

How often does Maison C release new products or collections?

Maison C introduces new products and collections regularly. Stay tuned to our newsletter and social media for updates on the latest releases.

Can I find products from Maison C in physical stores?

At the moment, Maison C products are exclusively available through our online store.

What products does Maison C offer besides candles?

Maison C is a lifestyle brand that offers a curated range. Explore our Collections page for the complete selection.

Payment

What payment methods does Maison C accept?

At Maison C, we offer convenient and secure payment options to enhance your shopping experience:

i. PayNow (Preferred Method):

Maison C's preferred payment method is via PAYNOW. Simply select "Manual Payment" at checkout and complete your purchase using the provided QR code. Once your payment is confirmed, we'll promptly send you a receipt.

ii. Credit and Debit Cards:

Enjoy flexibility with Maison C as we accept major credit and debit cards, including Visa, MasterCard, and American Express. You can securely use these cards through trusted payment gateways like Stripe or PayPal.

Feel free to choose the payment method that suits you best, ensuring a seamless and secure transaction at Maison C.

Can I make a purchase using a Maison C gift card?

Currently, Maison C does not offer gift cards. We recommend checking our website or contacting customer support for any future updates regarding gift cards.

How can I get assistance if I encounter payment-related issues?

Our dedicated customer support team is ready to assist you. Feel free to reach out via email at [bymaisonc@gmail.com] or through our Contact Us page on the website.

Our Candles

Do Maison C candles come in different scents, and what fragrances are available?

Absolutely! Maison C handmade candles are crafted in various scents in theme with our exclusive collections. Check the product description for specific fragrance options.

Can I customize the scent or design of a Maison C candle for a special occasion?

Certainly! We offer customization for certain products. Reach out to us at bymaisonc@gmail.com for details on personalized orders.

Can I subscribe to Maison C for regular candle deliveries?

Maison C is currently preparing to offer a subscription service for regular candle deliveries. Check our social media pages for launch announcement!

How long can I expect a Maison C candle to burn?

The burn time varies depending on the candle size and type. Please refer to the product description for specific details.

How should I care for my Maison C candles for an optimal burn?

Trim the wick before each use, and let the candle burn until the entire surface is melted for the first use. Check our care guide that is included with each candle purchase for more details.

What type of wax does Maison C use?

We use a premium blend of all natural soy wax known for its clean burn and environmentally friendly properties.

Why does Maison C use wooden wick?

Wooden wicks have nearly zero carbon build-up and therefore no soot and debris build up emitting a cleaner burn compared to cotton wick.

Wooden wicks burn slower and longer than cotton wick by up to 25%, giving you more bang for your buck.

It has a wider fragrance throw, 35% more fragrance throw into a room, compared to cotton wicks. Wooden wicks are 100% wood, they are not only eco-friendly and sustainable, but also toxin and phthalate free.

For further information about wooden wick, please visit our Home page.

Why does my candle create a tunnel/uneven surface?

Extinguishing a candle too early may lead to the formation of a tunnel around the wick and down through the core of the candle.

You should always burn for long enough so that the wax pool has enough time to reach the edges of the candle vessel, creating a pretty flat top everytime.

If you treat your candle correctly tunnelling can be avoided. To enjoy your candle fully, please refer to our candle care card for a safer and better burn.

Why does my candle wax look discoloured or frosty?

Frosting is common with soy wax candles, this is a distinctive trait of soy wax candles especially when using 100% pure soy wax with no artificial preservative like we do. Don't worry, it does not affect the performance of your candle in any way!

What makes Maison C candles eco-friendly?

Our candles are crafted from a sustainable blend of soy wax, and we use eco-friendly wood wicks. We also encourage reuse of our candle jars. Check our TikTok and Instagram for some great ideas.

Are Maison C candles cruelty-free and vegan?

Yes, our candles are cruelty-free and made without any animal-derived ingredients.

Are Maison C candles safe for pets and children?

While our candles are generally safe, it's best to keep them out of reach of pets and children. Always follow the safety guidelines provided.

General

Do you provide gift wrapping services for products?

Yes, we offer gift wrapping services for a selection of our products. Simply choose the option during checkout.

Does Maison C offer international shipping?

Yes, Maison C provides international shipping. Shipping costs and delivery times may vary depending on the destination. Do reach out to us at bymaisonc@gmail.com for more information.

What is Maison C's return policy?

Please find detailed information on our Shipping & Returns page.

Does Maison C offer wholesale pricing for bulk orders?

Yes, we offer wholesale pricing for bulk orders. Reach out to us at bymaisonc@gmail.com for more information.

Do you offer virtual or in-person styling consultations for incorporating Maison C products into my home?

Yes, we offer both virtual and in-person styling consultations. Contact our customer service team at Curated by Mayy (curatedbymayy@gmail.com) to schedule a consultation for personalized styling tips.

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